Viral Brand Warranty & Returns
Our limited warranty covers all manufacturer defects in materials and workmanship under normal use for a period of (1) year from the original date of purchase from our website or at an authorized Viral Brand dealer or web reseller. Coverage is valid only for the original purchaser with proof of purchase from theviralbrand.com or the authorized Viral Brand dealer or web reseller. The product will be repaired, or replaced, if, upon inspection, Viral finds it to be defective in materials or workmanship.
This warranty does not apply to damage resulting from normal wear and tear, accident, abuse, acts of nature, improper use or maintenance, negligence, impact, or repairs or alterations outside of our facility.
The limited warranty program does not cover scratched lenses and scratched lenses will not be replaced under Viral's limited warranty policy.
Replacement lenses for Viral Brand goggles can be purchased through your local authorized Viral dealer or directly at theviralbrand.com or by calling 800-215-2729.
WARRANTY RETURN PROCESS
If you desire to return product for service or warranty consideration, you will need to email firstname.lastname@example.org or call 800-215-2729 in order to get a WRA number (Warranty Return Authorization Number) and shipping address. All products shipped to Viral without this WRA Number will be refused.
Please be sure to include in the package the correctly filled WRA form, which will be emailed back to you, and your proof of purchase.
The customer returning product for warranty consideration must pay the freight to deliver it to Viral. If the product is deemed a warranty issue, then Viral will service, repair or in its sole discretion replace the item and pay the freight to return the product to you by normal ground transportation.
THE OBLIGATIONS OF VIRAL HEREUNDER ARE LIMITED TO REPAIR OR REPLACEMENT OF PARTS OF THE PRODUCT FOUND TO BE DEFECTIVE UNDER THIS LIMITED WARRANTY. IN NO EVENT SHALL VIRAL BE LIABLE FOR ANY INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO TIME, WAGES OR LOST PROFITS, OF ANY NATURE OR KIND OR FOR DAMAGES TO OR LOSS OF PROPERTY. In addition, VIRAL reserves the right to modify, refine, or improve its products and parts including making substitutions, without incurring any responsibility to modify, exchange, replace or repair any parts or products to meet prior specifications. This limited warranty does not cover circumstances beyond Viral’s control. This warranty does not apply when failure is due to shipping damage, accident, alteration, modification, unauthorized service, misuse, abuse, use with incompatible accessories or attachments. THIS LIMITED WARRANTY IS THE SOLE WARRANTY OF VIRAL BRAND LLC WITH REGARD TO VIRAL PRODUCTS AND IS GIVEN IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PURPOSE. Specific rights might vary by state or other jurisdiction so the above limitations or exclusions may not apply to you.
The Limited Warranty set forth herein constitutes the entire warranty and representation of Viral with regard to the Viral Brand LLC products. This Limited Warranty shall be controlling over any conflicting terms and conditions of any purchase orders, contracts or invoices which may be executed in connection with the purchase of any Viral Brand LLC products or parts. NO representation or warranty made by any Viral Brand LLC salesperson, dealer, agent, representative or employee shall be binding upon Viral Brand LLC other than as set forth herein.